Terms and Conditions

General Provisions

These terms govern all interactions with Candicab Casino services. By creating an account or using the platform, players acknowledge acceptance of these conditions in full.

Candicab reserves the right to modify these terms at any time. Continued use following changes constitutes acceptance of updated conditions. Players receive notification of material changes via registered email.

Eligibility Requirements

Age Verification

Players must be at least 19 years of age in provinces where this is the legal gambling age (British Columbia, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Saskatchewan, Yukon) or 18 years in Alberta, Manitoba, and Quebec.

Age verification documents may be requested at any time. Acceptable documentation includes:

• Government-issued photo identification
• Passport
• Driver’s licence
• Utility bill for address confirmation

Account Restrictions

Each individual may maintain only one active account. Discovery of multiple accounts results in:

• Closure of duplicate accounts
• Forfeiture of associated bonuses
• Potential voiding of winnings
• Possible permanent exclusion

Financial Terms

Deposits

• Minimum deposit: $20 CAD
• Players must use payment methods registered in their own name
• Deposits from third parties are prohibited
• The casino reserves the right to refuse deposits without explanation

Withdrawals

• Minimum withdrawal: $50 CAD
• Maximum daily withdrawal: $5,000 CAD (standard accounts)
• Maximum weekly withdrawal: $15,000 CAD (standard accounts)
• VIP accounts may have elevated limits

Processing Times

Verification Requirements

Before processing first withdrawal, players must verify:

• Identity through government-issued ID
• Address through utility bill or bank statement
• Payment method ownership

Incomplete verification delays withdrawal processing until documentation is received and approved.

Bonus Conditions

General Bonus Terms

• Wagering requirements must be completed within 30 days
• Maximum bet while wagering bonus: $10 on slots, $25 on tables
• Bonus abuse or irregular play patterns may void bonus and winnings
• One bonus per household, IP address, or device

Game Contributions

Responsible Gambling

Candicab promotes responsible gambling practices and provides tools to help players maintain control:

Available Limits

• Deposit limits (daily, weekly, monthly)
• Loss limits
• Session time limits
• Cooling-off periods (24 hours to 6 weeks)

Self-Exclusion

Players may request self-exclusion for periods of 6 months, 1 year, or 5 years. Self-excluded players cannot access their accounts during the exclusion period.

Support Resources

Players experiencing gambling difficulties should contact:

• ConnexOntario: 1-866-531-2600
• Responsible Gambling Council: 1-888-391-1111
• Gamblers Anonymous: gamblersanonymous.org

Prohibited Activities

The following activities result in immediate account termination:

• Fraudulent payment activities
• Collusion with other players
• Use of automated betting software
• Exploitation of technical errors
• Money laundering attempts
• Providing false personal information

Dispute Resolution

Players should first contact customer support for any disputes. Unresolved complaints may be escalated to the casino’s licensing authority. The casino’s decision on game outcomes based on server logs is final.

Intellectual Property

All content on the Candicab platform, including graphics, text, and software, remains the property of Candicab or its licensors. Unauthorized reproduction or distribution is prohibited.

Limitation of Liability

Candicab provides services on an “as is” basis. The casino is not liable for:

• Service interruptions beyond reasonable control
• Losses from technical malfunctions
• Third-party actions affecting player accounts

Governing Law

These terms are governed by the laws of the licensing jurisdiction. Players consent to exclusive jurisdiction of courts in that jurisdiction for dispute resolution.

Contact Information

For questions regarding these terms, contact customer support via live chat or email through the website’s contact page.